• Handle all aspects of telephone sales including:
• Taking orders and responding to enquiries
• Providing quotations
• Offering general product advice
• Build and maintain strong relationships with customers.
• Provide written quotations and supply product samples when required.
• Process orders accurately and efficiently.

Marketing & Promotion

• Promote products and services to new and existing customers.
• Conduct marketing activities such as mail shots and customer outreach.
• Attend trade shows and exhibitions to promote products and represent the company professionally.

Administration & Operations

• Collate and maintain sales figures and performance data.
• Plan and produce delivery schedules.
• Liaise with internal departments to ensure smooth order fulfilment.
• Arrange deliveries using company transport or external haulage providers.
• Document daily stock checks and request production when stock reaches minimum levels.
• Handle cash-at-door sales and maintain accurate records.
• File documentation and assist in addressing customer complaints.

General Duties

• Participate in relevant training and development activities.
• Support team operations and contribute to overall business efficiency.
• Undertake any other duties commensurate with the needs of the business.