Worker information
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Payroll
Our payroll team are based at our head office and are fully accessible to both candidates and clients.
We look after the complete end-to-end payroll process. We manage all timesheets and deal quickly with any payroll queries. You can contact us by calling 01922 723 576.
The process
- When you start working with us you will be paid a week in arrears. This means that your first payment will be on the second Friday after starting your contract.
- You will receive a text message on a Thursday every week you work with us, and your payslip is emailed to you.
- Your salary is paid into your bank account the next day (Friday).
- Your last payment will be 1 week after you have finished the contract.
If you prefer we are also available to chat on the phone, discuss over email, or arrange in-person visits. Our number is 01922 723 576.
We deliver the same high level of support and are available to share our expert advice on any aspect of the payroll process.
We are ready to help with any queries promptly and professionally and are happy to make suggestions on how to make the process smoother and more efficient for you.
You can contact us on 01922 723 576 or email finance@careerlink.uk.com
Payroll FAQ's
When do I get paid and how do I view my payslip?
You will get paid every week that you work on a Friday. You should receive your payslip every Thursday via email. Please note that your email needs to be correct. If it changes you must notify us immediately.
What happens if my pay is incorrect?
Please call us on 01922 723576 between the hours of 2pm and 5pm (Monday- Friday) and select option 4 so we can deal with your query urgently. If you cannot contact us during these hours, then please email payroll@careerlink.uk.com.
All queries regarding incorrect pay are dealt with as a priority. Please make sure you have the below information either on your email or to hand so we can help you as quickly as we can:
- Week or day of the incorrect pay.
- Location of work.
- Clock in/Clock out times.
- The name of your manager.
*** If you work on one of our onsite contracts please go to our onsite offices where our Account Managers will be happy to help ***
I would like to opt out of the pension. How do I do this?
Please contact The Nest Pension Provider on 03000200090 if this is something you wish to do. They may ask for a NEST ID which will be in your welcome pack.
How do I find my payroll number?
You can find your payroll number on your Payslip as EMP CODE or Employee Ref.
How long will it take to receive a response to my email?
If your email is of a general nature it will be responded to within 48hrs excluding weekends.
How do I book my holidays?
You will find the holiday request form at the top of this page. Please complete the details and click submit.
I think I may be on the wrong tax code. How do I check this?
Please contact HMRC on 0300 200 3300, they will be able to assist you on this matter. If your tax code is incorrect we will be able to update this as soon as we receive a notification from them.
I need to obtain a reference letter. How can I get one?
Please email payroll@careerlink.uk.com with your request and we can send over a reference for you as soon as possible.
I want to update my details. How do I do this?
If you would like to update your bank details/home address/email address or contact number, please log in to the Careerlink application process website (Joined-Up), update the current information to your new information, then email payroll@careerlink.uk.com to notify us that you have updated this. We will then update our payroll system with your new information.
Holiday request form
Please complete the form below to request a holiday. This form needs to be submitted 7 days before your actual holiday request date.
Read our 5* Google Reviews
Read what our past and present candidates say about us.
“My experience with Careerlink’s onsite team has been exceptional. I’ve been looked after, payment is correct and always on time, all processes are made simple and easy. Highly recommend. :)”
Adrian Dukszta, Candidate
“Careerlink have been amazing since I moved over from another agency at Hobbycraft. They’ve been amazing with any queries that I have had, and also let me know 24 hours before any shifts that I have been required for. I recommend Careerlink if you need work as they’re amazing and quick at getting you registered and making sure you have the right things at the right time.”
Natalie Martin, Candidate
“I’ve always been weary of agencies as you hear horror stories but I can honestly say Careerlink is amazing! I applied through them for a driving job and within 30 minutes of applying I had a call explaining the job role. Communication has been amazing throughout my time with them and I’ve always been paid on time and correctly. Highly recommended 5 stars!”
Jamie Tranter, Candidate
“I had a fantastic experience with CareerLink. The recruitment process was incredibly smooth, thanks to their amazing and supportive staff. Communication was clear and prompt, making the entire process stress-free. CareerLink ensured I received regular shifts and always paid on time, which I greatly appreciated. Highly recommend CareerLink for anyone seeking a reliable recruitment agency.”
Amit Kumar, Candidate
“Careerlink has been the best agency I have ever worked with. When I discussed with them the need to relocate from Hampshire to the west Midlands, they offered to assist me get a job. I relocated during the Christmas and on 2nd January I started working for them in a company. The team is very professional and honest. I have thus recommended the agency to my friends who wanna work with an agency.”
Dennis Bimpong, Candidate
“I’ve worked with this agency for some time now and never had any issues at all. The staff are very polite and helpful, they take into consideration that everybody in their work list needs the hours and do very well in making sure everyone has a shift. This agency is a great professional company to work for so don’t hesitate to join them!”
Kyle Townsend, Candidate
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