Customer Service Advisor

Job description

Full Time
Smethwick, UK
Posted on 27/02/2026
£12.21 -£13.27 Per hour GBP / Year

Join a Leading Parcel Distribution Company – Customer Service Investigation Team

IMMEDIATE STARTS AVAILABLE.

Location: Smethwick, Birmingham
Pay Rate: £12.21 per hour increasing to £13.27 after 12 weeks
Hours: Monday to Friday, 08:00–18:30 (staggered start times, 8-hour shifts) occasional weekends on a rota basis.

Are you a skilled Customer Service professional with a passion for problem-solving?

Careerlink is currently recruiting experienced individuals to join the Customer Service Investigation Team of a well-established parcel distribution company. If you’re confident handling complex queries, thrive in a fast-paced environment, and can commute to Smethwick – we want to hear from you!

To apply for this job email your details to kyle.dean@careerlink.uk.com.

Key responsibilities

Handle inbound and outbound customer calls with professionalism and empathy
Investigate and resolve customer issues in a timely and efficient manner
Investigate and resolve issues regarding missing / damaged parcels
Collaborate with internal departments and depots to ensure resolutions
Maintain accurate records using CRM systems such as Salesforce
Use Microsoft Office and Google Workspace tools confidently
Meet and exceed KPI’s / targets

Job requirements

Proven experience in handling customer complaints (essential)
Strong verbal and written communication skills
Confidence in de-escalating challenging situations
Ability to stay calm and focused under pressure

Empathetic, patient, and emotionally resilient
Proactive and solutions-focused mindset
Excellent multitasking and attention to detail
A team player who thrives in a dynamic environment

Job benefits

Temp to Perm
Full Time Hours
On-site Parking

Apply for this job

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We are committed to ethical recruitment and hold a GLAA licence (number CARE0010)

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Registered in England No. 4462246 VAT No. 784226218

We are committed to ethical recruitment and hold a GLAA licence (number CARE0010)

Built by RedKnows