As part of our CX team, you’ll be one of our Conversation Executives.
You’ll support customers across all channels, helping with everything from product questions to delivery updates and aftercare.

You’ll have the space to:

· Talk to customers properly and build rapport

· Take ownership of issues from start to finish

· Do what’s right for the customer, not just what’s quickest

You’ll work closely with the wider business to resolve queries, spot issues early, and help improve the overall experience.

What You’ll Be Doing

· Supporting customers across phone, email, chat and social

· Managing orders, updates, amendments and queries

· Keeping customers informed on deliveries and timelines

· Resolving issues in collaboration with delivery, warehouse and specialist teams

· Handling returns, exchanges and repairs

· Spotting patterns or recurring issues and raising them

How We Work

· No scripts, we trust your judgement

· Ownership matters, you see things through

· Quality and care come first, but you still move with pace

· We work as one team and support each other